Returns and Exchanges

Australian Customers

Online returns and exchanges

  • To exchange an item for a different size, please return your original item. You can place a new order for the new item at any time.
  • Check that the goods being returned are in their original condition and in their original packaging. 
  • Pack the goods and the Returns form into a postage bag along with the original invoice.
  • Send the goods back to Batsanis Online at our return address:
    Batsanis Online Store - P.O BOX 3305 The Pines Shopping Centre, Doncaster East, Victoria 3109.
  • Once we receive your parcel we will process your exchange. All justified claims for exchanges will be processed within 1 to 5 business days after receiving the goods.
  • PLEASE ENSURE A TRACKING STICKER IS USED TO PREVENT LOST ITEMS. TRACKING STICKERS ARE PROVIDED BY ALL AUSTRALIA POST OFFICES FOR FREE.
  • Batsanis does not accept any liability for goods lost or damaged in transit. It is highly recommended that customers purchase a Registered Post sticker from Australia Post for a small fee for tracking purposes.

 

Customers Outside Australia

  • To exchange an item for a different size, please return your original item. You can place a new order for the new item at any time.
  • All returns must be accompanied with your invoice as proof of purchase (you may like to keep a copy for yourself).
  • Batsanis takes no responsibility for any damaged or lost goods.
  • Pack the goods and the Returns Form into a postage bag along with the original invoice.
  • Send the goods back to Batsanis Online at our return address:
    Batsanis Online Store - P.O BOX 3305 The Pines Shopping Centre, Doncaster East, Victoria 3109.
  • Once we receive your parcel we will process your exchange. All justified claims for exchanges will be processed within 1 to 5 business days after receiving the goods.
  • PLEASE ENSURE A TRACKING STICKER IS USED TO PREVENT LOST ITEMS. TRACKING STICKERS ARE PROVIDED BY ALL AUSTRALIA POST OFFICES FOR FREE.
  • Please note that items can take up to 10 days to reach Batsanis.
  • Batsanis does not accept any liability for goods lost or damaged in transit. It is highly recommended that customers purchase postage tracking services from your local postage service for a small fee for tracking purposes.

For any further information please see our FAQ's page.