Help Center

Batsanis Online Store only accepts payment via credit cards - Visa, MasterCard, AMEX and PayPal. We do not accept lay-bys, cash on delivery, gift vouchers or money order as online payment.

All prices are in Australian dollars and include GST (Goods & Services Tax) of 10%.

Any prices shown online are only valid online at the time shown. We reserve the right to not process an order if there is a clear error in pricing. (i.e. Shoe priced at $19.90 when it is meant to be priced at $199.)

Shopping at Batsanis.com.au is safe. We have taken every necessary precaution to ensure that the information you provide is safe. Our site is protected by Shopify's 128bit Encryption Key.

Yes you certainly can! Our beautiful Batsanis Gift Cards can be redeemed online only. For further information, please see our Accessories page

If you are seeing a ‘suspected fraud’ error, this is because our payment system has picked up that your credit card is not Australia/NZ issued. If you would still like to use this credit card, please email info@batsanis.com.au and we will process the payment manually.

We offer simple instalment plans for online shoppers, allowing a purchase to be paid for in four equal instalments, due every fortnight. Simply shop with one of our favourite stores found in the Shop Directory and choose Afterpay as your payment method at checkout. First-time customers provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy! 

After you check out, the goods will be shipped to you by the merchant. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise we will automatically deduct the instalments from your debit or credit card every fortnight.

Afterpay is available to all people who: 

-Live in Australia;

-Are at least 18 years old;

-Are capable of entering into a legally binding contract;

-Have a valid and verifiable email address and mobile number; and

-Use an Australian credit or debit card to make the purchase. 

We do not require you to fill out a credit application form!

You do not need to register prior to making your first Afterpay purchase. 

When you are making a purchase with one of our favourite stores found in the Shop Directory, simply choose Afterpay as your payment method at checkout. If it’s your first time using Afterpay, you will provide payment details as usual to complete your purchase. 

Once your first order is approved, your Afterpay account is created. All you need to do is visit

Is there a cost to use Afterpay?

Afterpay does not charge a fee to consumers when purchasing. The only fees applied to consumers are late fees if your scheduled payments are unsuccessfully processed and, after being notified, you do not log in to your Afterpay account to make your payment via a different method. 

See more about late fees under “Using Afterpay” below.

Yes, we understand how important security is so we ensure that your personal information is protected. Afterpay is a PCI DSS Level 1 certified compliant Service Provider organisation. PCI DSS is a comprehensive set of requirements created by the Payment Card Industry Security Standards Council to enhance cardholder data security and to ensure the safe handling and storage of sensitive customer credit card information and data. 

This is the highest level of security in the payment industry. 

You can also read Afterpay’s Privacy Policy here.

www.afterpay.com.au to set up a password, and you will be able to make more purchases using Afterpay by simply entering your log in details upon checkout.

After ordering online, you will receive an email confirmation from us containing your order details.

We will then confirm receipt of your order and attempt to send your goods via Australia Post (see below working days depending on Registered Post (within Australia), Express Post (within Australia) and Australia Post (International));. If goods are unavailable, delivery may take a little longer. You will then receive an email confirming your order has been shipped.

Yes you may! When placing your Batsanis order, the first address required is for billing. When entering your billing address, please make sure it is exactly what your credit card or bank currently has on file for you. The second address required is for shipping. Please be sure to include any suite or unit number. If you are shipping to a business, the name of the establishment must be on line 2.

Batsanis online store ships to New Zealand, Canada, U.S.A, U.K and Malaysia using Australia Post (Pack and Track). Shipping extends to Hong Kong, Singapore, Japan, Philippines and U.A.E using Australia Post (Registered Post International). You can order with confidence, safe in the knowledge that we'll do our best to get your goods to you as quick as we can. It takes just a few days to deliver your order, wherever you are, however we don't like to guarantee exact delivery times due to unexpected delays that could occur with customs etc. Once your order has been processed you will receive an email containing your tracking number. If your shipping destination is not available, please contact us. Keep an eye out here as we include more shipping destinations in the future. If you have any further queries please send and email to info@batsanis.com.au for a quote.

We offer three options for shipping your order:

·         Registered Post (Within Australia) - FREE for orders over $100, tracking available. A secure way of shipping your order.

·         Express Post (Within Australia) – To get a quote for shipping please use our shipping calculator to obtain a price. Tracking available, fast delivery.

·         Australia Post (International) (Track and Pack & Registered Post International) (3 - 14 working days) - Price varies depending on International location. Tracking available for Pack and Track countries only. Signature upon receipt for Registered Post International countries only. If items incur any cost of import tax and duty, the cost will be payable by the customer.

If you wish to query a delivery please contact us at info@batsanis.com.au.

Once you have placed your order, you will receive an email to confirm your order has been received and your payment has been processed.

If you do not receive a confirmation email within 24 hours of placing your order please contact info@batsanis.com.au 

When your order has been dispatched you will receive another email with your tracking consignment number, which can be tracked at  http://auspost.com.au/track

We do not refund due to change of mind or otherwise.

However, we are happy to exchange your shoes for a different size or a different style and can only be allowed within 30 days from the date of purchase providing that shoes have not been worn and are in the original condition.  Please note, you will be responsible for the associated costs of returning the goods back to us.

If any further changes any incurred additional costs are to be paid by you.  

This returns policy does not apply to goods; that have been worn or used, damaged after delivery, if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.

Any lost Credit Notes or lost Gift Vouchers cannot be redeemed.  These must be treated as cash - if lost, there is nothing our company can do.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Batsanis will not be responsible for parcels lost or damaged in transit if you choose not to insure.

For change of size or swapping for another style it must be made within 30 days of receipt of goods. Mail shoes/item in original packaging via registered post with your details of purchase (invoice no, Name, Date of Purchase, email address, Postal/Billing addresses,

·         Batsanis Online Store - P.O BOX 3305 The Pines, Victoria 3109;

• Please allow up to 14 days for exchanges to be received; &

·         Please email info@batsanis.com.au to notify us before sending any shoes back for exchange of size or for your claim to be reviewed.

Once we have established proof of purchase, as you can appreciate, we will need to assess the product to determine the nature of the issue and how we can help you, be it a refund, repair, credit note or exchange.

In these circumstances, we will send the product to the repair agent to determine the issue and its resolution.

When we send your product to the repair-agent, we will ask them to assess the product and provide their assessment within a reasonable time frame (Usually 5 business days)

The repair agent will assess the product and determine whether:

•    There is a minor fault : When the product has suffered a minor fault and the product can be easily repaired,  this will be carried out and the product returned to you within a reasonable time frame.

•    There is a major fault : If the assessment is that the product has experienced a major fault you may be eligible for one of the following, receive a refund, replacement, repair or credit note.

•    The product has been damaged through abnormal use: Unfortunately Batsanis cannot offer a refund or exchange where the product has sustained damage due to abnormal use, whether this is identified by Batsanis, or the repair agent.

If it is identified through the assessment process that there is no fault with the product or that it has been damaged due to misuse, abnormal use or abuse, Batsanis may require you to reimburse us for any costs we have incurred. This may take the form of product assessment fees imposed on us by the repair agent and/or costs in transporting your product to and from the repair agent.

For more information, please click here for Consumer Affairs documentation.

Unfortunately Batsanis will not accept a bank or credit card statement unless the amount on that statement directly corresponds to the amount at which the product in question was purchased. Where multiple items were purchased in that transaction, it limits our ability to establish proof of purchase. Batsanis cannot provide copies of receipts if lost or misplaced.

Please Note: When a refund is granted, we will refund the original purchase price in the form of the previous method of payment indicated on the receipt. If you are granted a refund for reason of not having proof of purchase, you will be given a credit-note to the value of the current system price.

Batsanis uses the Shopify Payment Gateway for its online credit card transactions. Shopify processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

·          Payments are fully automated with an immediate response.

·         Your complete credit card number cannot be viewed by Batsanis or any outside party.

·          All transactions are performed under 128 Bit SSL Certificate.

·         All transaction data is encrypted for storage within Shopify bank-grade data centre, further protecting your credit card data.

·         Shopify is an authorised third party processor for all the major Australian banks.

·         Shopify at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Batsanis