Help Center

Frequently Asked Questions

Pricing & Payment

What type of cards do you accept?

Is it safe to use my credit card on your site?

May I order a gift card?

My Credit card is not being accepted.

Information on Afterpay

How does Afterpay work?

Who can use Afterpay?

I am a shopper – how do I sign up to Afterpay?

Is Afterpay safe and secure?

Shipping and Delivery

What happens after I place my order?

May I ship to a different address than my billing address?

Shipping of International Orders

Tracking your order

Returns & Exchanges

What is your Return Policy?

Making a Return

Product Assessment

If I can't find my receipt, can I use a bank statement as proof of purchase instead?

Batsanis Security Policy

All online credit card transactions performed on this site using the Shopify gateway are secured payments.

Shoe Sizing Chart

Due to the ever changing nature of fashion footwear, there can be some inconsistencies in shoe fitting. When selecting your size, we recommend referring to the size of a previous Batsanis shoe that is similar in styling.

Alternatively, please refer to the sizing chart below to convert the length of your foot to the appropriate size.

UK Size US Size  Europe Size Foot Length (cm)
5 6 39 24.8
6 7 40 25.7
7 8 41 26
8 9 42 26.7
9 10 43 27
10 11 44 27.3
11 12 45 27.9
12 13 46 28.6
13 14 47 29.5



To measure your feet stand on a level floor with the back of your heels against a straight edge or wall. 


Measure your foot length by placing a ruler flat on the floor straight alongside the inside of your foot from your heel to your toes. Place an object with a flat edge straight across your toes with the edge touching the tip of your longest toe. Take the measurement (in centimeters) from the ruler where the flat edge crosses. This is your foot length measurement.


If your foot measurement is halfway between sizes, select the larger size. You may find one foot is longer than the other, this is quite normal, please use the larger size when making your shoe size selection.