Pricing & Payment

Batsanis Online Store only accepts payment via credit cards - Visa, MasterCard and AMEX. We do not accept lay-bys, cash on delivery, gift vouchers or money order as online payment.

All prices are in Australian dollars and include GST (Goods & Services Tax) of 10%.

Occassionally, our online pricing may be slightly different than our stores, but we aim to keep these occurrences to a minimum. Any prices shown online are only valid online at the time shown. We reserve the right to not process an order if there is a clear error in pricing. (i.e. Shoe priced at $19.90 when it is meant to be priced at $199.)

International Orders

At the current time the website does not take orders outside of Australia. However if you are interested in any of our shoes please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it for a quote.

Delivery

WITHIN AUSTRALIA ONLY

After ordering online, you will receive an email confirmation from eWay containing your order details.

We will then confirm receipt of your order and attempt to send your goods via Australia Post within 2 working days. If goods are unavailable, delivery may take a little longer.
You will then receive an email confirming your order has been shipped.

We offer two options for shipping your order:

Registered Post (1-5 working days) - FREE, tracking available, and a signature upon receipt required. The most secure way of shipping your order.

Express Post (1-2 working days)- $14.95/pair of shoes, tracking available, fast delivery.

If you wish to query a delivery please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Refund & Returns

We do not refund or exchange due to change of mind. However we are happy to exchange your shoes for a different size without charging for a second delivery (Standard Post).

You will be responsible for the associated costs of returning the goods back to us. Any further changes of mind will incur additional costs to be paid by you.

This returns policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Batsanis will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Faulty Goods

If you believe your goods to be faulty please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it best describing the fault. Batsanis reserves the right to inspect the shoes. Please allow for a 48 hour inspection period after receipt of returned shoes. Once reviewed by Batsanis, the shoes will either be; Repaired, Replaced, given a Credit Note or Refunded.

Making a Return

Returns must be made within 14 days of receipt of goods. Mail shoes/item in original packaging via registered post with your details of purchase (invoice no, Name, Date of Purchase, email address, Postal/Billing addresses, please provide additional notes regarding size for exchange or clear description of faulty item) to:

Batsanis Online Store, 121 Dover St, Richmond VIC 3121.

Please allow up to 14 days for exchanges to be received.

Batsanis Privacy Policy

Introduction

Batsanis regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Batsanis users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact our Office on 03 9421 1288.

Collection of Information

In order to use the Batsanis website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Batsanis is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collected Information

Any details collected from Batsanis customers are required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Batsanis uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Batsanis may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Batsanis does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Batsanis site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.batsanis.com.au

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Batsanis uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Batsanis or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Batsanis.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au